Terms and Conditions for Landscaping Greenwich Services

These Terms and Conditions govern the provision of landscaping Greenwich services by us to our clients. By requesting a quotation, making a booking, or confirming an appointment, you agree to be bound by the terms set out below. These terms are intended to create a clear understanding of how our garden and landscape services operate, including the booking process, payment arrangements, cancellations, liability, waste handling, and the law that applies to the agreement.

For the purposes of these terms, “we”, “us”, and “our” refer to the landscaping service provider, and “you” refers to the customer who requests or receives the services. The wording below applies to domestic and commercial clients unless we expressly agree otherwise in writing. If any part of these terms is unclear, the remainder will continue to apply in full.

By engaging our Greenwich landscaping services, you confirm that you are authorised to request the work at the property concerned and that you accept responsibility for ensuring the site is safe and accessible for the services requested. Where a property is jointly owned, managed, tenanted, or occupied under licence, you must ensure that all necessary permissions have been obtained before work begins.

Booking Process

All bookings are subject to availability, assessment of the site, and confirmation by us. A booking request may be made by phone, email, or other agreed communication method, but no booking is final until we issue written confirmation or otherwise expressly accept the job. We may ask for photographs, measurements, or a site visit before providing a quotation or confirming the scope of work for any landscaping in Greenwich.

When we provide a quotation, it will normally be based on the information available at that time. If the actual conditions differ from the details supplied, we reserve the right to revise the quotation, the timing, or the scope of work. This may include changes resulting from hidden ground conditions, access restrictions, weather conditions, unsafe areas, or additional work needed to complete the service properly and safely.

Once a booking is accepted, you must ensure that access is available at the agreed time. This includes providing entry to the garden, driveway, side access, gates, communal areas, or any other area necessary to carry out the services. If access is delayed or restricted, we may charge for waiting time, return visits, or wasted attendance where appropriate and reasonable.

Payments and Charges

Our charges for garden landscaping Greenwich work will be set out in the quotation, estimate, or service agreement we provide. Unless otherwise agreed, prices may be based on an hourly rate, day rate, fixed project fee, or staged payments for larger works. All prices quoted are inclusive or exclusive of VAT depending on the position stated in the quotation, and where VAT applies it will be added at the prevailing rate.

For some jobs, particularly larger or specialist landscaping projects, we may require a deposit before work starts. A deposit secures the booking and allows us to allocate labour, materials, and equipment. Deposits may be non-refundable where work has been scheduled, materials ordered, or costs incurred, except where the law requires otherwise or where we cancel the service without good reason.

Payment terms will usually require the balance to be paid upon completion of the work, on invoice, or in accordance with milestones agreed in advance. Unless stated otherwise, invoices must be paid within the period shown on the invoice. Late payments may result in interest, recovery costs, and suspension of further services. We may also pause work if outstanding sums remain unpaid.

Cancellations, Changes, and Rescheduling

We understand that plans may change. If you need to cancel or reschedule a landscape gardening Greenwich appointment, you must notify us as soon as possible. Where notice is provided in sufficient time, we will usually attempt to rearrange the booking at no additional charge, subject to availability. Any cancellation terms specific to your job will take priority if they have been agreed in writing.

If you cancel after we have purchased materials, scheduled labour, prepared equipment, or reserved time for your project, you may be charged for our reasonable costs and losses. This may include special-order materials, delivery charges, disposal costs, and non-recoverable labour expenses. For larger projects, cancellation fees may be calculated by reference to the work already completed and the costs incurred up to the date of cancellation.

If we need to reschedule due to weather, safety concerns, staff availability, supply issues, or any other reason outside our control, we will use reasonable efforts to offer a new date. We are not responsible for indirect losses caused by a delay, provided we act reasonably and communicate the change promptly. Where a delay is substantial, you may be entitled to cancel in accordance with your legal rights.

Services, Materials, and Site Conditions

Our Greenwich garden landscaping services may include design-related work, planting, turfing, hard landscaping, clearance, maintenance, soil preparation, and other agreed tasks. The exact scope of work will be determined by the quotation or written confirmation. Any work not expressly included is excluded unless we later agree to it in writing. Verbal requests made on site may be treated as a variation and charged accordingly.

Where we supply materials, plants, aggregates, timber, tools, or other items, we will use reasonable skill and care in selecting suitable products. However, natural materials may vary in appearance, size, colour, or texture, and living plants are subject to seasonal variation and growing conditions. We do not guarantee that all plants will survive in every situation, especially where aftercare, watering, drainage, or maintenance is not maintained appropriately by you or another party.

You are responsible for notifying us of any known underground services, hidden structures, asbestos, contaminated ground, fragile features, or other conditions that may affect the work. If we discover an unexpected hazard, we may stop work until the issue is assessed. Any additional cost, delay, or redesign caused by unsafe or undisclosed conditions may be charged to you where it is fair and reasonable to do so.

Liability and Responsibility

We will carry out all services with reasonable skill and care, and we will aim to deliver a professional standard across all landscaping Greenwich projects. However, our liability is limited to losses that are foreseeable and directly caused by our breach of contract, negligence, or failure to comply with legal obligations. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

We are not responsible for pre-existing defects, hidden damage, poor soil conditions, drainage failures, structural problems, or issues caused by previous contractors, unless we have expressly agreed in writing to remedy them. We also are not liable for losses arising from your failure to follow advice, maintain plants, water new landscaping, protect surfaces, or keep the site secure after completion. This applies equally to any Greenwich landscaping work we complete under a fixed-price or hourly arrangement.

Our total liability for any claim arising under these terms shall not exceed the total amount paid or payable for the specific service giving rise to the claim, except where the law requires a different limit. We will not be responsible for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity. Nothing in these terms affects your statutory rights as a consumer where applicable.

Waste Removal and Environmental Compliance

Where our services include clearance, pruning, turf removal, demolition of small garden features, or other waste-producing work, the handling and disposal of waste will be carried out in accordance with applicable UK waste regulations. We will take reasonable steps to segregate, transport, and dispose of waste lawfully and responsibly. Some materials may be recycled, reused, or taken to authorised disposal facilities where appropriate.

Unless we expressly agree otherwise, the cost of waste removal is included only if it is clearly stated in the quotation. If waste volumes exceed the estimated amount, if hazardous waste is discovered, or if the site contains materials requiring special handling, additional charges may apply. You must inform us in advance of any suspected hazardous materials, including but not limited to asbestos, oils, chemicals, treated timber, or contaminated soil.

You must not ask us to dispose of waste illegally, and we reserve the right to refuse any request that would breach environmental, health, safety, or transport laws. If you wish to retain any material removed from the site, you must tell us before work begins. Otherwise, all waste removed by us in connection with the service will be treated as waste for lawful disposal and not as property returned to you.

Customer Obligations

To enable us to provide an efficient service, you must ensure that the property is reasonably prepared for the agreed work. This may include moving vehicles, securing pets, clearing access routes, and removing fragile personal items. If we are unable to work safely or effectively because the site has not been prepared, we may either delay the appointment, adjust the scope, or charge for the wasted time.

You are responsible for any permissions, notices, permissions from landlords or managing agents, and approvals required for the work. This includes permissions for boundary changes, tree-related work, waste storage, shared access, or works affecting neighbours or common areas. Unless we agree to manage such permissions in writing, obtaining them remains your responsibility. You should also ensure that any neighbour or third party likely to be affected is informed where appropriate.

If you ask us to work on or near trees, hedges, fences, walls, paving, or structures that belong to someone else or are shared, you must confirm that you have authority to do so. We may refuse to proceed if we are not satisfied that the relevant permissions exist. Any loss or claim arising from lack of authority, inaccurate instructions, or hidden restrictions will be your responsibility.

Complaints and Disputes

We aim to resolve issues promptly and fairly. If you believe that work has not been completed as agreed, you should notify us within a reasonable time after completion or discovery of the issue. Please provide a clear description of the concern and, where possible, photographs or other supporting information. This helps us investigate and determine whether any remedial action is appropriate.

Where a valid issue is identified, we may choose to return to inspect the work, repair the problem, provide a partial refund, or take another reasonable step to resolve the matter. The appropriate remedy will depend on the circumstances, the nature of the work, and the cause of the issue. We will not usually be responsible for defects arising from misuse, neglect, weather events, or third-party interference after completion.

If a dispute cannot be resolved informally, both parties agree to act reasonably and attempt to settle the matter without unnecessary delay or expense. These terms do not prevent either party from seeking legal advice or pursuing formal remedies where required. Any correspondence should remain respectful and focused on the facts of the service provided.

Governing Law

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may also benefit from mandatory rights under the laws applicable to your residence, where those rights cannot be excluded. Any legal proceedings shall be brought in the courts of England and Wales, unless the law requires otherwise.

By proceeding with our landscaping Greenwich services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms form the basis of the relationship between us and may be updated from time to time. The version in force at the time of booking or contract formation will normally apply to your service unless a later variation has been agreed in writing.